Shipping and Refunds

1. Where we ship

United States addresses only, for now. If you are outside the US, a digital download is available and delivered instantly.

2. How long it takes

• Production: every print is made to order after your purchase. Canvases and posters typically leave the print shop in 2 to 5 business days.
• Shipping: US delivery typically takes 1 to 8 business days after that, by USPS or UPS.
• You receive an email with a tracking number when your order ships. The same tracking link appears on your order page.
• Business days are Monday to Friday, excluding US holidays. Times are estimates, not guarantees; carriers occasionally run late.

3. Digital downloads

A download is available on your order page as soon as the full-resolution file is finished, usually within a few minutes of purchase. Because you saw the preview before buying, downloads are final once delivered.

4. Damaged, defective or wrong item

If your print arrives damaged, misprinted, or is not what you ordered, email us within 30 days of delivery with a photo of the item and its packaging. We will send a replacement at no cost or, if you prefer, refund the order. This is our promise, not just the printer's.

5. Changed your mind

Because every item is made for your pet, we cannot accept returns or offer refunds for a change of mind, including choosing the wrong size. That is exactly why you always see the preview before you pay. If you are unsure about a size, email us before ordering and we will help.

6. Wrong address

Please check your shipping address at checkout. If a package is returned to us because of an address error, we will re-ship it for the cost of postage. If it is delivered to a wrong address you gave us and cannot be recovered, we cannot replace it free of charge.

7. Lost in transit

If tracking stops updating for more than 10 business days, email us. We will chase the carrier and, if the package is confirmed lost, reprint and re-ship it free.

8. Cancellations

Email us as soon as possible after ordering. If production has not started we will cancel and refund in full. Once printing has begun, the order cannot be cancelled.

9. Refund timing

Refunds go back to the card you paid with, through Stripe, and usually appear within 5 to 10 business days depending on your bank.

10. Questions

Email contactus@petropolitanmuseum.com. We reply within one business day.